Submit a request using our contact form. Rest assured, we typically respond within 1 business day.

We are available Monday - Friday 09:00AM to 04:00PM AEST excluding Public Holidays.

Louenhide

To keep your Louenhide bag looking its best, we recommend gently wiping the surface with a soft damp cloth and avoiding harsh cleaners. Please avoid overfilling your bag and store it in its dust bag when not in use. While our products don&#x2019;t carry a formal warranty, if you experience a fault within a reasonable timeframe, please contact us so we can help.You can find more detailed information at our care guide: <a href="https://www.louenhide.com.au/pages/louenhide-care-guide" style=" text-decoration: none;">https://www.louenhide.com.au/pages/louenhide-care-guide</a>

To keep your Louenhide bag looking its best, we recommend gently wiping the surface with a soft damp cloth and avoiding harsh cleaners. Please avoid overfilling your bag and store it in its dust bag when not in use. While our products don’t carry a f

How can I care for my Louenhide Bag?

Products

How long does delivery take?

Do you ship worldwide?

Shipping

Can I exchange my item?

How do I make a return?

What should I do if I receive a Faulty/Damaged item?

Return, Exchanges and Refunds

What does multi-wear mean?

Can I cancel my order?

Can I edit or add anything to my order?

Can I send my order as a gift?

What payment methods do you accept?

I can’t complete checkout, what should I do?

Order

What is the warranty period?

What is not covered under warranty?

What should I do if I receive a Faulty/Damaged item

Warranty

How do I apply promo/discount codes?

My discount code isn’t working, what should I do?

Promotions

Where can a Louenhide gift card be used?

When will I receive my gift card?

How can I redeem my Louenhide gift card online?

Will I receive a physical gift card in the mail?

Can I use more than one gift card on my order?

Gift Cards

I’d like to stock Louenhide bags in my store. How do I apply?

I'm a stockist, how do I log into my account?

Wholesale & Partnerships

I'd love to model for Louenhide, how do I apply?

Model Opportunities

How can I care for my Louenhide Bag?Updated 2 months ago