Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 2-6 business days. • Express Delivery: Typically arrives within 1-3 business days. • New Zealand Delivery: Typically arri

Delivery times vary depending on the destination and the shipping method selected.&#x2022; Standard Delivery: Typically arrives within 2-6 business days.&#x2022; Express Delivery: Typically arrives within 1-3 business days.&#x2022; New Zealand Delivery: Typically arrives within 10-14 business days.

How long does delivery take?

We currently ship exclusively within Australia and New Zealand

We currently ship exclusively within Australia and New Zealand

Do you ship worldwide?

- Jump the Queue orders are moved to the front of the line, bypassing standard processing times.- Jump the Queue costs $25 and orders are sent via Aus Post EXPRESS, which takes 1-3 business days.- Orders placed before 1:30pm AEST on weekdays will be

- Jump the Queue orders are moved to the front of the line, bypassing standard processing times. - Jump the Queue costs $25 and orders are sent via Aus Post EXPRESS, which takes 1-3 business days. - Orders placed&#xA0;before 1:30pm AEST on weekdays will be dispatched the same day. - Orders placed&#xA0;after 1:30pm AEST on weekdays, or on weekends/public holidays will be priority dispatched the following business day. *Delivery timeframes are estimates only and do not account for any delays outside of our control.

What is jump the queue?

Submit a request using our contact form. Rest assured, we typically respond within 1 business day.

We are available Monday - Friday 09:00AM to 04:00PM AEST excluding Public Holidays.

Louenhide

Shipping

Can I exchange my item?

How do I make a return?

What should I do if I receive a Faulty/Damaged item?

Return, Exchanges and Refunds

How can I care for my Louenhide Bag?

What does multi-wear mean?

Products

Can I cancel my order?

Can I edit or add anything to my order?

Can I send my order as a gift?

What payment methods do you accept?

I can’t complete checkout, what should I do?

Order

What is the warranty period?

What is not covered under warranty?

What should I do if I receive a Faulty/Damaged item

Warranty

How do I apply promo/discount codes?

My discount code isn’t working, what should I do?

Promotions

Where can a Louenhide gift card be used?

When will I receive my gift card?

How can I redeem my Louenhide gift card online?

Will I receive a physical gift card in the mail?

Can I use more than one gift card on my order?

Gift Cards

I’d like to stock Louenhide bags in my store. How do I apply?

I'm a stockist, how do I log into my account?

Wholesale & Partnerships

I'd love to model for Louenhide, how do I apply?

Model Opportunities