Our 6-month warranty covers defects in materials and craftsmanship for our bags. If you encounter issues such as stitching failures, faulty zippers, or material defects within 6 months from the date of purchase, we will offer a refund or replacement.

Our 6-month warranty covers defects in materials and craftsmanship for our bags. If you encounter issues such as stitching failures, faulty zippers, or material defects within 6 months from the date of purchase, we will offer a refund or replacement.&#xA0;

What is the warranty period?

The warranty does not cover:<ul><li>Damage caused by misuse or unauthorized alterations.</li><li>Normal wear and tear, including scuffs, scratches, and colour fading.</li><li>Damage from exposure to extreme conditions or improper care.</li><li>Water damage.</li><li id="isPasted">Issues resulting from overloading the handbag or improper use.</li></ul>

What is not covered under warranty?

If you have received a faulty or damaged item purchased on louenhide.com.au, please email esales@louenhide.com.au with your order number and photos of the item. Our customer service team will get back to you with the next steps. Louenhide will happil

If you have received a faulty or damaged item purchased on louenhide.com.au, please email&#xA0;<a data-mce-fragment="1" data-mce-href="mailto:esales@louenhide.com.au" href="mailto:esales@louenhide.com.au" style=" text-decoration: none;">esales@louenhide.com.au</a> with your order number and photos of the item. Our customer service team will get back to you with the next steps. Louenhide will happily send out a replacement in the event you have received a faulty item and pay for the return postage cost.

What should I do if I receive a Faulty/Damaged item

Submit a request using our contact form. Rest assured, we typically respond within 1 business day.

We are available Monday - Friday 09:00AM to 04:00PM AEST excluding Public Holidays.

Louenhide

Warranty

How long does delivery take?

Do you ship worldwide?

Shipping

Can I exchange my item?

How do I make a return?

What should I do if I receive a Faulty/Damaged item?

Return, Exchanges and Refunds

How can I care for my Louenhide Bag?

What does multi-wear mean?

Products

Can I cancel my order?

Can I edit or add anything to my order?

Can I send my order as a gift?

What payment methods do you accept?

I can’t complete checkout, what should I do?

Order

How do I apply promo/discount codes?

My discount code isn’t working, what should I do?

Promotions

Where can a Louenhide gift card be used?

When will I receive my gift card?

How can I redeem my Louenhide gift card online?

Will I receive a physical gift card in the mail?

Can I use more than one gift card on my order?

Gift Cards

I’d like to stock Louenhide bags in my store. How do I apply?

I'm a stockist, how do I log into my account?

Wholesale & Partnerships

I'd love to model for Louenhide, how do I apply?

Model Opportunities