You can exchange an item for a new color or another item of equal value, please email us at esales@louenhide.com.au with your request. Please note: We do not hold items for exchanges. For a quicker process, we recommend purchasing the new item you wa

You can exchange an item for a new color or another item of equal value, please email us at <a rel="noopener">esales@louenhide.com.au</a> with your request.Please note: We do not hold items for exchanges.For a quicker process, we recommend purchasing the new item you want and then initiating a return for the item you wish to exchange. This ensures you receive exactly what you&#x2019;re looking for without delay.

Can I exchange my item?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. To initiate the return process, please contact our customer support team at esales@louenhide.com.au with your order number and detai

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. To initiate the return process, please contact our customer support team at <a rel="noopener" target="_self">esales@louenhide.com.au</a> with your order number and details about the item you wish to return. Once you&#x2019;ve received instructions, kindly fill out the returns form and take your return to your preferred postal service.Note: You will be responsible for the shipping costs when returning your item. Shipping costs are non-refundable.&#xA0;<h3 id="refund-process"> Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. <h3 id="non-returnable-items">Non-Returnable items</h3>All sale items are FINAL SALE and can not be refunded or exchanged. .

How do I make a return?

If you have received a faulty or damaged item purchased on louenhide.com.au, please email esales@louenhide.com.au with your order number and photos of the item. Our customer service team will get back to you with the next steps. Louenhide will happil

If you have received a faulty or damaged item purchased on louenhide.com.au, please email&#xA0;<a data-mce-fragment="1" data-mce-href="mailto:esales@louenhide.com.au" href="mailto:esales@louenhide.com.au" style=" text-decoration: none;">esales@louenhide.com.au</a> with your order number and photos of the item. Our customer service team will get back to you with the next steps. Louenhide will happily send out a replacement in the event you have received a faulty item and pay for the return postage cost.

What should I do if I receive a Faulty/Damaged item?

Submit a request using our contact form. Rest assured, we typically respond within 1 business day.

We are available Monday - Friday 09:00AM to 04:00PM AEST excluding Public Holidays.

Louenhide

Return, Exchanges and Refunds

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